Operations Manager


Position Summary: Working in close coordination with the Managing Director of Operations, the Operations Manager is responsible for managing the operations, and human resources functions of the organization and works to implement the organization’s policies and procedures. The individual in this role is responsible for carrying out organizational operations that meet or exceed organizational standards and industry best practices.

Primary Position Responsibilities

  • Human Resources: Manages the organization’s day-to-day human resources processes, including hiring and onboarding, benefits management, and the organization of personnel records
    • Facilitate the annual staff review of the employee handbook. Tracks issues with employee policies and makes recommendations. Ensures changes are brought to the staff for approval
    • Oversees the annual renewal of benefits and open enrollment process for RAFI-USA staff
    • Serves as the main point of contact with the benefits consultant
    • Responsible for accurate and responsible management and maintenance of personnel records. Ensures personnel records are accurate, up-to-date, and organized 
    • Ensures job descriptions are accurate, current, and on file
    • Ensures timely and effective completion of performance evaluations; Assists and provides guidance to supervisors with staff performance evaluation process
    • Manages staff recruitment and hiring processes in collaboration with RAFI leadership including participating in interviews, reviewing job descriptions, job postings, producing hire letters, and conducting background checks
    • Conducts new hire orientation training. Works with supervisors to ensure that staff are appropriately oriented to the organization. Ensures that new staff complete all necessary paperwork and are signed up for appropriate benefits
    • Serves as the coordinator of RAFI’s Human Resources Committee
  • Operations: In collaboration with the Managing Director of Operations and other staff, develops written guides for staff to understand organizational systems and processes and trains staff on these processes; makes recommendations on continuous improvement of processes
    • Oversees logistics of all internal RAFI meetings, events, and convenings: venue selection, menu planning, registration, contractors,. Ensures adherence to meeting, event, and convening budgets
    • Creates written guides for staff to understand organizational systems and processes and ensures staff adoption
    • Works with staff to facilitate an annual review process of policies and procedures, determines consensus, develops recommendations, and works with the Managing Director of Operations to propose revisions to the Board 
    • Supervises the Operations Coordinator and works with them to manage RAFI’s building

Required Skills, Knowledge, and Abilities:

  • Interest and passion for being a part of a team of committed individuals contributing to a just and equitable food system
  • Strong critical thinking skills, reading comprehension skills, and written and oral communication skills
  • Must be a strong project manager and able to manage timelines and activities across projects
  • Self-starter who takes initiative on projects and can work independently 
  • Team player who works well with staff across the organization

Desired Skills, Knowledge, and Abilities:

  • Experience with human resources management
  • Previous supervisory experience

Compensation: Full-time salaried, exempt position. Annual salary of $65,058 based on 40 hours/week. Generous benefits package includes paid time off, 401k, medical, dental, life insurance, and long/short-term disability insurance plans. 

Location: Triangle region of North Carolina. Employees are expected to spend 1-2 days in our Pittsboro office weekly.

How to Apply: Applicants should submit a resume, cover letter and professional references. We will accept applications until the position is filled. In your cover letter, please state why you are interested in working for RAFI and share any skills or experiences you have that make you an ideal candidate for this position. Please no calls or emails.

About RAFI:  Rural Advancement Foundation International-USA (RAFI) challenges the root causes of unjust food systems, supporting and advocating for economically, racially, and ecologically just farm communities. We envision a thriving, sustainable, and equitable food system where farmers and farmworkers have dignity and agency; where they are supported by just agricultural policies; and where corporations and institutions are accountable to their community.

RAFI’s Salary Rates: RAFI’s salary policy is implemented based on the goals of fair, clear and transparent criteria for salary rates with clear standards that minimize the effect of negotiation skills or preference. RAFI’s salary policy sets salary rates for positions based on the responsibility level that the position holds. Given this, RAFI does not negotiate salary rates. 

COVID: RAFI’s workplace policies require all employees to be vaccinated against COVID-19 unless medical or religious exemptions are present.

Equal Opportunity Employer: RAFI is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, marital status, personal appearance, sexual orientation, family responsibilities, physical or mental handicap, matriculation, or political affiliation.

Work Authorization: RAFI does not sponsor work visas; this position requires authorization to work in the United States.

Inclusive Workplace: RAFI values an equitable and inclusive workplace. We are deeply committed to engaging the skills and leadership of people of color, LGBTQ persons, and other individuals from diverse backgrounds. Research shows that often women and people from underrepresented groups only apply to jobs for which they meet 100% of the qualifications. RAFI is interested in attracting a diverse pool of candidates who want to contribute as a part of a dedicated, hard-working, collaborative team, driven by equity. You need not check every box. If much of this describes you, we encourage you to apply.

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